The following policy applies to freight handling costs, return of goods and accounts.
1.Dispatch of Goods
1.1 It is the intention of Universal Medical International Pty Ltd to dispatch orders for stock items within 48 hours from receipt of order.
1.2 Urgent orders requiring goods and services outside our specified turnaround times will bear any additional costs of delivery. Urgent orders should be communicated by telephone, at first instance, to the Universal Medical International Pty Ltd Customer Service Department.
2. Return of Goods
2.1 No goods will be accepted for return or credit unless approval has been received from the Customer Service Department.
2.2 Application for return of goods must be made within seven (7) days from receipt of goods.
2.3 The customer will be allocated a Return Authority (RA) reference number by our Customer Service Department. This RA reference number must be shown on all returns. All returns are to be to the Universal Medical International Pty Ltd warehouse as directed by the Customer Service Department.
2.4 Please ensure that the RA reference number is clearly marked on all goods for return. Goods will only be accepted for return where prior approval has been obtained and RGA reference number shown.
2.5 Application for credit because of Short Shipment / Damaged Goods / Over Shipment of Goods must be made within seven (7) days of receipt of goods.
2.6 If a product is believed to be faulty, goods should be isolated and Customer Services should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Department and, if found to be faulty a RGA number will be provided.
2.7 Non-Stock items ordered at customer request will not be accepted for return.
2.8 Items must be unopened, in their unit of measure and in their original manufacturer’s packaging which has not been marked, defaced, damaged or interfered with in any way (other than prior to delivery to the buyer).
2.9 Universal Medical International Pty Ltd may, in its absolute discretion, (but is not obliged to) accept returns which the Buyer has incorrectly ordered (a Product Credit), provided that the Buyer requests the Product Credit within 7 days after delivery of the product. If Universal Medical International Pty Ltd accepts a Product Credit, Universal Medical International Pty Ltd will charge the Buyer a restocking fee equal to the higher of $25 or 10% of the price of the return items.
2.10 Items must be returned using a carrier nominated by Universal Medical International Pty Ltd.
2.11 Products returned without the prior consent of Universal Medical International Pty Ltd may be returned to the Buyer at the Buyer’s cost.
3. Perishable Goods
Any concerns as to the expiry period remaining on goods received must be conveyed to Universal Medical International Pty Ltd within seven (7) days of receipt of goods. Under no circumstances will Universal Medical International Pty Ltd contemplate the return of stock, which has expired, or has less than 3 months’ shelf life.
The Buyer acknowledges that the following products cannot be returned under any circumstances:
I. Any “cold chain” products which are required to be stored between 2 and 8 degrees Celsius; and
II. Any nutritional products
Our terms of trade are thirty (30) days net, unless otherwise specified in writing by Universal Medical International Pty Ltd. A credit card surcharge is applicable to payments made via MasterCard and Visa at 2%. Alternatively payment can be made directly to the bank account. Details are: ANZ – BSB: 013 128 – Account #: 309 404 564 – Universal Medical International Pty Ltd.
5. Invoice Discrepancies
Notify our Customer Service Department within seven (7) days of receipt of invoice regarding any amounts under dispute or requiring clarification.
6. Overdue Accounts
Overdue accounts will attract an account-keeping fee. Any costs associated with the recovery of outstanding debts will be at the expense of the customer.
7. Property of Goods
Goods shown on all invoices shall remain the property of Universal Medical International Pty Ltd until full payment for the goods has been received and cleared.